The Trustees valued getting an outsider’s perspective on the issues and how they affect our organisation. When you’re so closely involved with the day-to-day running of the organisation, it’s often easy to lose sight of the bigger picture, especially in terms of equality, diversity and accessibility, and your presentation was an effective and interesting solution to that problem.

The Trustees were especially interested to hear your case studies. We were all shocked that situations like this can still arise in the workplace and although we’re absolutely confident that Action Housing would never find itself guilty of such outrageous discrimination, it’s important for us all to be aware of the risks and the significance of good working practices that do not exclude any individual, either directly or indirectly.

For the management team, the most valuable aspect of your talk was the awareness-raising factor and it will help us keep these issues at the forefront of our Trustees’ minds. After all, it’s crucial that they are aware of the issues if they’re to act as an effective board of governance for the organisation.

I’d like to pass on their thanks and my sincere appreciation for your taking the time to talk to us.